# ActiveCampaign: Major incident: Engineers have identified an issue affecting syncing connected emails.

**Summary:** ActiveCampaign reported a major incident affecting connected-email syncing, with CRM and Webhooks components listed, including US Region components. It started at 2025-08-12 09:29 UTC and was resolved at 2025-08-12 09:45 UTC; the recorded duration was 15 min. Engineers restored service to connected emails; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-12 09:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wkphyck4sk09](https://stspg.io/wkphyck4sk09)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/n3010tzwtl12@22ab48e2e479
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Engineers have identified an issue affecting syncing connected emails.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-12 09:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-12 09:45 UTC
```

**6. Added: Affected components**

```diff
+ CRM, US Region - CRM, US Region - Webhooks, Webhooks
```

**7. Added: Update** (investigating) · 2025-08-12 09:29 UTC

```diff
+ Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.
```

**8. Added: Update** (investigating) · 2025-08-12 09:30 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2025-08-12 09:32 UTC

```diff
+ Engineering has identified the issue and are working towards a resolution.
```

**10. Added: Update** (monitoring) · 2025-08-12 09:37 UTC

```diff
+ Engineers have resolved the issue and are now monitoring the impacted service
```

**11. Added: Update** (monitoring) · 2025-08-12 09:38 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2025-08-12 09:45 UTC

```diff
+ Engineers have resolved the issue and service to connected emails has been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-12 09:29 UTC | Major incident: Engineers have identified an issue affecting syncing connected emails. (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia097cdfe485045 · Markdown: https://rewindex.com/change/ia097cdfe485045.md · JSON: https://rewindex.com/api/v1/changes/ia097cdfe485045 · Generated 2026-10-18T02:54:39.466Z