# ActiveCampaign: Engineers have identified an issue affecting syncing connected emails.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-12 09:29 UTC · Resolved: 2025-08-12 09:45 UTC · Duration: 16 min
- Updates: 6 · Affected components: CRM, US Region - CRM, US Region - Webhooks, Webhooks
- [Vendor status page: https://stspg.io/wkphyck4sk09](https://stspg.io/wkphyck4sk09)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major incident affecting connected-email syncing, with CRM and Webhooks components listed, including US Region components. It started at 2025-08-12 09:29 UTC and was resolved at 2025-08-12 09:45 UTC; the recorded duration was 15 min. Engineers restored service to connected emails; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-12 09:29 UTC: Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.
- **investigating** 2025-08-12 09:30 UTC: We are continuing to investigate this issue.
- **identified** 2025-08-12 09:32 UTC: Engineering has identified the issue and are working towards a resolution.
- **monitoring** 2025-08-12 09:37 UTC: Engineers have resolved the issue and are now monitoring the impacted service
- **monitoring** 2025-08-12 09:38 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-08-12 09:45 UTC: Engineers have resolved the issue and service to connected emails has been restored.

## Rewindex changes for this incident

- 2025-08-12 09:29 UTC: [Major incident: Engineers have identified an issue affecting syncing connected emails.](https://rewindex.com/change/ia097cdfe485045.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/n3010tzwtl12 · Markdown: https://rewindex.com/company/activecampaign/incidents/n3010tzwtl12.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/n3010tzwtl12 · Generated 2026-10-18T09:41:04.274Z