Companies / ActiveCampaign / incidents

ActiveCampaign: Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage.

Affected components: APAC Region - ConversationsConversationsARC & ARC ServicesUS Region - ARC & ARC ServicesCRMUS Region - CRMAPAC Region - ARC & ARC ServicesARC & ARC ServicesPublished PagesSite - Published PagesSite - TrackingTrackingAPAC Region - AutomationsAutomationsCustom ReportsUS Region - Custom ReportsCampaignsUS Region - CampaignsAPAC Region - Custom ObjectsCustom ObjectsUS Region - Web PersonalizationWeb PersonalizationUS Region - WebhooksWebhooksAutomationsEU Region - AutomationsFormsSite - FormsAPAC Region - CRMCRMAPI AvailabilityUS Region - API AvailabilityE-CommerceEU Region - E-CommerceAPAC Region - Web-hooksWeb-hooksAPAC Region - CampaignsCampaignsCampaignsEU Region - CampaignsAPAC Region - Platform AvailabilityPlatform AvailabilityPages ApplicationSite - Pages ApplicationAPAC Region - IntegrationsIntegrationsEU Region - Web PersonalizationWeb PersonalizationIntegrationsUS Region - IntegrationsAPI AvailabilityEU Region - API AvailabilityCRMEU Region - CRMMessage Sending Availability - WhatsAppWhatsAppCustom ObjectsUS Region - Custom ObjectsCustom ObjectsEU Region - Custom ObjectsAPAC Region - E-CommerceE-CommerceConversationsEU Region - ConversationsEU Region - IntegrationsIntegrationsAPAC Region - API AvailabilityAPI AvailabilityAutomationsUS Region - AutomationsActiveCampaign.comMessage Sending Availability - SMSSMSPlatform AvailabilityUS Region - Platform AvailabilityAPAC Region - Web PersonalizationWeb PersonalizationAPAC Region - Custom ReportsCustom ReportsSite - Web PersonalizationWeb PersonalizationAC Resource CenterARC & ARC ServicesEU Region - ARC & ARC ServicesEmailMessage Sending Availability - EmailConversationsUS Region - ConversationsEU Region - Web-hooksWeb-hooksE-commerceUS Region - E-commerceEU Region - Platform AvailabilityPlatform AvailabilityCustom ReportsEU Region - Custom Reports

Timeline of updates

1. identified2025-10-20 09:52 UTC

   Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.

2. monitoring2025-10-20 10:11 UTC

   Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.

3. monitoring2025-10-20 15:03 UTC

   Engineers continue to monitor the system recovering.

4. monitoring2025-10-21 00:02 UTC

   The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.

5. monitoring2025-10-21 11:38 UTC

   The platform is fully functional and all systems are operating as normal.

6. resolved2025-10-21 11:38 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON