# ActiveCampaign: Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-21 00:02 UTC · Resolved: 2025-10-21 11:38 UTC · Duration: 12 h
- Updates: 6 · Affected components: APAC Region - Conversations, Conversations, ARC & ARC Services, US Region - ARC & ARC Services, CRM, US Region - CRM, APAC Region - ARC & ARC Services, ARC & ARC Services, Published Pages, Site - Published Pages, Site - Tracking, Tracking, APAC Region - Automations, Automations, Custom Reports, US Region - Custom Reports, Campaigns, US Region - Campaigns, APAC Region - Custom Objects, Custom Objects, US Region - Web Personalization, Web Personalization, US Region - Webhooks, Webhooks, Automations, EU Region - Automations, Forms, Site - Forms, APAC Region - CRM, CRM, API Availability, US Region - API Availability, E-Commerce, EU Region - E-Commerce, APAC Region - Web-hooks, Web-hooks, APAC Region - Campaigns, Campaigns, Campaigns, EU Region - Campaigns, APAC Region - Platform Availability, Platform Availability, Pages Application, Site - Pages Application, APAC Region - Integrations, Integrations, EU Region - Web Personalization, Web Personalization, Integrations, US Region - Integrations, API Availability, EU Region - API Availability, CRM, EU Region - CRM, Message Sending Availability - WhatsApp, WhatsApp, Custom Objects, US Region - Custom Objects, Custom Objects, EU Region - Custom Objects, APAC Region - E-Commerce, E-Commerce, Conversations, EU Region - Conversations, EU Region - Integrations, Integrations, APAC Region - API Availability, API Availability, Automations, US Region - Automations, ActiveCampaign.com, Message Sending Availability - SMS, SMS, Platform Availability, US Region - Platform Availability, APAC Region - Web Personalization, Web Personalization, APAC Region - Custom Reports, Custom Reports, Site - Web Personalization, Web Personalization, AC Resource Center, ARC & ARC Services, EU Region - ARC & ARC Services, Email, Message Sending Availability - Email, Conversations, US Region - Conversations, EU Region - Web-hooks, Web-hooks, E-commerce, US Region - E-commerce, EU Region - Platform Availability, Platform Availability, Custom Reports, EU Region - Custom Reports
- [Vendor status page: https://stspg.io/fvkcgybsdpcd](https://stspg.io/fvkcgybsdpcd)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **identified** 2025-10-20 09:52 UTC: Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider.  The team is closely monitoring and will provide further updates as information becomes available.
- **monitoring** 2025-10-20 10:11 UTC: Our systems are recovering and processing through backlogged queues.  Systems are scaling to handle increased load.
- **monitoring** 2025-10-20 15:03 UTC: Engineers continue to monitor the system recovering.
- **monitoring** 2025-10-21 00:02 UTC: The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.
- **monitoring** 2025-10-21 11:38 UTC: The platform is fully functional and all systems are operating as normal.
- **resolved** 2025-10-21 11:38 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/activecampaign/incidents/1d14j51ffn0g · Markdown: https://rewindex.com/company/activecampaign/incidents/1d14j51ffn0g.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/1d14j51ffn0g · Generated 2026-10-18T12:22:31.606Z