ActiveCampaign: Customer accounts hosted in APAC region are unavailable.

Impact: criticalStatus: resolvedStarted 2026-07-10 00:49 UTCResolved 2026-07-10 02:01 UTC (1.2 h)3 updatesSource: stspg.io

Summary

ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APAC Region - ConversationsConversationsAPAC Region - ARC & ARC ServicesARC & ARC ServicesAPAC Region - AutomationsAutomationsAPAC Region - Custom ObjectsCustom ObjectsAPAC Region - CRMCRMAPAC Region - Web-hooksWeb-hooksAPAC Region - CampaignsCampaignsAPAC Region - Platform AvailabilityPlatform AvailabilityAPAC Region - IntegrationsIntegrationsAPAC Region - E-CommerceE-CommerceAPAC Region - API AvailabilityAPI AvailabilityAPAC Region - Web PersonalizationWeb PersonalizationAPAC Region - Custom ReportsCustom Reports

Timeline of updates

identified2026-07-10 00:49 UTC
Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.
monitoring2026-07-10 01:45 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-07-10 02:01 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Customer accounts hosted in APAC region are unavailable. 2026-07-10 00:49 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON