# ActiveCampaign: Customer accounts hosted in APAC region are unavailable.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-10 00:49 UTC · Resolved: 2026-07-10 02:01 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: APAC Region - Conversations, Conversations, APAC Region - ARC & ARC Services, ARC & ARC Services, APAC Region - Automations, Automations, APAC Region - Custom Objects, Custom Objects, APAC Region - CRM, CRM, APAC Region - Web-hooks, Web-hooks, APAC Region - Campaigns, Campaigns, APAC Region - Platform Availability, Platform Availability, APAC Region - Integrations, Integrations, APAC Region - E-Commerce, E-Commerce, APAC Region - API Availability, API Availability, APAC Region - Web Personalization, Web Personalization, APAC Region - Custom Reports, Custom Reports
- [Vendor status page: https://stspg.io/b32ytks76h6r](https://stspg.io/b32ytks76h6r)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-10 00:49 UTC: Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.
- **monitoring** 2026-07-10 01:45 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-10 02:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-10 00:49 UTC: [Critical incident: Customer accounts hosted in APAC region are unavailable.](https://rewindex.com/change/ieb8b22296e389d.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/c855qyj1xlz6 · Markdown: https://rewindex.com/company/activecampaign/incidents/c855qyj1xlz6.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/c855qyj1xlz6 · Generated 2026-10-18T11:49:31.067Z