Changes / ActiveCampaign / Customer accounts hosted in APAC region are unavailable.

ActiveCampaign: Critical incident: Customer accounts hosted in APAC region are unavailable.

Summary

ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Customer accounts hosted in APAC region are unavailable.
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-10 00:49 UTC
AddedResolved time#5
Before: not present
After: 2026-07-10 02:01 UTC
AddedAffected components#6
Before: not present
After: APAC Region - API Availability, APAC Region - ARC & ARC Services, APAC Region - Automations, APAC Region - Campaigns, APAC Region - Conversations, APAC Region - CRM, APAC Region - Custom Objects, APAC Region - Custom Reports, APAC Region - E-Commerce, APAC Region - Integrations, APAC Region - Platform Availability, APAC Region - Web-hooks, APAC Region - Web Personalization, API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-Commerce, Integrations, Platform Availability, Web-hooks, Web Personalization
AddedUpdateidentified#7
Before: not present
After: Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Customer accounts hosted in APAC region are unavailable. (this change)
ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved.
Major incident

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