# ActiveCampaign: Critical incident: Customer accounts hosted in APAC region are unavailable.

**Summary:** ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-10 00:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/b32ytks76h6r](https://stspg.io/b32ytks76h6r)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/c855qyj1xlz6@d0d2ed4537f8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Customer accounts hosted in APAC region are unavailable.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-10 00:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-10 02:01 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - API Availability, APAC Region - ARC & ARC Services, APAC Region - Automations, APAC Region - Campaigns, APAC Region - Conversations, APAC Region - CRM, APAC Region - Custom Objects, APAC Region - Custom Reports, APAC Region - E-Commerce, APAC Region - Integrations, APAC Region - Platform Availability, APAC Region - Web-hooks, APAC Region - Web Personalization, API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-Commerce, Integrations, Platform Availability, Web-hooks, Web Personalization
```

**7. Added: Update** (identified) · 2026-07-10 00:49 UTC

```diff
+ Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.
```

**8. Added: Update** (monitoring) · 2026-07-10 01:45 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-07-10 02:01 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-10 00:49 UTC | Critical incident: Customer accounts hosted in APAC region are unavailable. (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ieb8b22296e389d · Markdown: https://rewindex.com/change/ieb8b22296e389d.md · JSON: https://rewindex.com/api/v1/changes/ieb8b22296e389d · Generated 2026-10-18T03:33:53.888Z