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Shopify: Themes not installing to some shops, problems with downloading shipping labels

Impact: minorStatus: resolvedStarted Resolved (6.9 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Admin

Timeline of updates

  1. investigating

    Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.

  2. identified

    The issue has been identified. We are working with our third party providers to resolve these issues.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON