# Shopify: Themes not installing to some shops, problems with downloading shipping labels

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-10-22 20:13 UTC · Resolved: 2019-10-23 03:07 UTC · Duration: 6.9 h
- Updates: 3 · Affected components: Admin
- [Vendor status page: http://stspg.io/5xpkvptwplkq](http://stspg.io/5xpkvptwplkq)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **investigating** 2019-10-22 20:13 UTC: Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.
- **identified** 2019-10-22 20:55 UTC: The issue has been identified. We are working with our third party providers to resolve these issues.
- **resolved** 2019-10-23 03:07 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/shopify/incidents/j7z1hcmc2bmp · Markdown: https://rewindex.com/company/shopify/incidents/j7z1hcmc2bmp.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/j7z1hcmc2bmp · Generated 2026-10-18T12:22:05.078Z