Companies / analytics
Heap
706incidents since 2014-11-02
88major or critical
16in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Salesforce integration: data-in not syncing Heap reported a major Salesforce integration outage starting 2026-10-02 21:49 UTC: data wasn't syncing into Heap, and new connections or reconnections were failing. Heap identified the root cause but did not disclose it; a fix was underway. The incident remained open after 8 minutes at the last update; customers were told not to reconnect until an update. | Major incident | |
| Major incident: Some US Connect customers may be impacted by delays in data lake ingestion Heap reported a major Heap Connect incident affecting some US Connect customers with delays in data lake ingestion. It started at 2026-07-21 06:34 UTC and was resolved at 2026-07-21 09:06 UTC, lasting 2 h 31 min; Heap identified the issue and implemented a fix, but did not state a cause. | Major incident | |
| Major incident: Dashboard and Chart loading issues Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated. | Major incident | |
| Critical incident: Session Replays Not Loading | Major incident |
Full Heap change timeline, with diffs →
Status incident history
Heap status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 5 | 0 |
| 2015 | 58 | 0 |
| 2016 | 91 | 0 |
| 2017 | 85 | 3 |
| 2018 | 60 | 6 |
| 2019 | 23 | 2 |
| 2020 | 73 | 17 |
| 2021 | 79 | 24 |
| 2022 | 54 | 10 |
| 2023 | 57 | 8 |
| 2024 | 51 | 10 |
| 2025 | 34 | 5 |
| 2026 | 36 | 3 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | minor | 6 |
| 2023-11 | none | 4 |
| 2023-12 | major | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-01 | none | 1 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 1 |
| 2024-02 | none | 3 |
| 2024-03 | minor | 1 |
| 2024-03 | none | 3 |
| 2024-04 | minor | 5 |
| 2024-04 | none | 1 |
| 2024-05 | minor | 1 |
| 2024-05 | none | 1 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 2 |
| 2024-06 | none | 1 |
| 2024-07 | critical | 1 |
| 2024-07 | major | 1 |
| 2024-07 | minor | 1 |
| 2024-07 | none | 1 |
| 2024-08 | critical | 1 |
| 2024-08 | major | 1 |
| 2024-08 | minor | 6 |
| 2024-08 | none | 1 |
| 2024-09 | minor | 3 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | major | 1 |
| 2024-11 | minor | 4 |
| 2024-12 | major | 1 |
| 2024-12 | minor | 2 |
| 2024-12 | none | 1 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 3 |
| 2025-01 | none | 3 |
| 2025-02 | minor | 2 |
| 2025-03 | minor | 1 |
| 2025-03 | none | 2 |
| 2025-04 | none | 1 |
| 2025-05 | critical | 1 |
| 2025-05 | minor | 1 |
| 2025-05 | none | 1 |
| 2025-06 | major | 1 |
| 2025-07 | critical | 2 |
| 2025-07 | minor | 3 |
| 2025-08 | minor | 3 |
| 2025-09 | minor | 2 |
| 2025-10 | minor | 2 |
| 2025-11 | minor | 4 |
| 2025-12 | minor | 1 |
| 2026-01 | minor | 2 |
| 2026-01 | none | 2 |
| 2026-02 | minor | 1 |
| 2026-03 | minor | 4 |
| 2026-03 | none | 1 |
| 2026-04 | minor | 2 |
| 2026-05 | minor | 2 |
| 2026-06 | minor | 3 |
| 2026-07 | major | 2 |
| 2026-07 | minor | 4 |
| 2026-07 | none | 1 |
| 2026-08 | minor | 4 |
| 2026-08 | none | 2 |
| 2026-09 | minor | 2 |
| 2026-09 | none | 1 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 2 |
Silent edits
No silent edits or deletions detected for Heap yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Privacy policy | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | heap.io/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | heap.io/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | heap.io/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 706 incidents. Full list: last 90 days · JSON · Markdown