Companies / martech
Optimizely
550incidents since 2014-11-10
132major or critical
24in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated GraphQL API errors and delayed data ingestion in ODP – US region Optimizely reported a major ODP US incident between 15:05 and 16:10 UTC on October 13, 2026: elevated GraphQL API errors and delayed ingestion. Most GraphQL requests failed; ingestion lagged up to about 65 minutes, with all accepted delayed data processed by 16:10 UTC. Recorded start/resolution: 2026-10-13 18:10 UTC; computed duration: 0 min. | Major incident | |
| Major incident: CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack) Optimizely reported a major CMP outage affecting a subset of GCP-stack customers: data failed to load in Plan, Resources, Library, and other modules. The incident started at 2026-09-20 11:24 UTC and was resolved at 2026-09-20 13:08 UTC, lasting 1 h 43 min. A fix was implemented at 11:51 UTC; no cause was stated. | Major incident | |
| Major incident: SSL trust issue causing login failures across multiple DXP environments Optimizely reported a major SSL trust outage affecting DXP environments in Australia East and East US, preventing affected customers from logging into the CMS management interface or creating/editing content. It lasted 7 h 18 min, from 2026-09-02 08:05 UTC to 2026-09-02 15:23 UTC; Optimizely implemented a fix and confirmed normal service. | Major incident | |
| Critical incident: CMP and DAM are inaccessible Optimizely reported a critical CMP and DAM outage affecting all users, starting 2026-09-02 05:00 UTC and resolved at 2026-09-02 07:49 UTC, lasting 2 h 48 min. A fix was implemented by 06:44 UTC, when both products were reported accessible; sustained stability was confirmed at closure. The root cause was identified but not disclosed. | Major incident | |
| Major incident: Netspring outage Optimizely Analytics (Netspring) experienced a major outage affecting Netspring customers only, starting 2026-08-03 02:30 UTC and resolved at 2026-08-03 16:04 UTC, lasting 13 h 33 min. Optimizely reported identifying the underlying cause without disclosing details and confirmed service was restored to normal operation. | Major incident | |
| Major incident: CMP: Modules are not loading in the platform Optimizely reported a major CMP outage: the Home Page, Plan module, and Requests module failed to load for some customers. It started at 2026-07-31 17:53 UTC and was resolved at 2026-07-31 20:10 UTC, lasting 2 h 17 min. A fix was implemented; no cause was stated. | Major incident | |
| Major incident: Login results in 429 error Optimizely reported a major outage in which login returned 429 errors, affecting access to some products through Optimizely Identity. It started at 2026-07-23 15:26 UTC and was resolved at 2026-07-23 18:41 UTC, lasting 3 h 15 min; Optimizely attributed it to a disruption with its identity provider, Okta. | Major incident | |
| Major incident: Campaign user interface partially unavailable Optimizely reported a major partial outage of Campaign’s graphical interfaces for managing campaigns and content, including the EMEA Region interface, affecting only some users. It started at 2026-07-17 16:59 UTC and was marked resolved at 2026-07-17 17:17 UTC; the computed duration was 17 min. The vendor identified the affected component and resolved the problem. | Major incident | |
| Major incident: Email Campaign Delivery Drops — NA Region | Major incident | |
| Major incident: CMP: Modules are inaccessible | Major incident |
Full Optimizely change timeline, with diffs →
Status incident history
Optimizely status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 2 | 0 |
| 2015 | 29 | 0 |
| 2016 | 38 | 8 |
| 2017 | 22 | 0 |
| 2018 | 28 | 5 |
| 2019 | 28 | 3 |
| 2020 | 35 | 10 |
| 2021 | 36 | 4 |
| 2022 | 27 | 5 |
| 2023 | 38 | 11 |
| 2024 | 78 | 23 |
| 2025 | 129 | 48 |
| 2026 | 60 | 15 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | major | 2 |
| 2023-10 | minor | 1 |
| 2023-11 | major | 2 |
| 2023-11 | minor | 6 |
| 2023-12 | major | 1 |
| 2023-12 | minor | 4 |
| 2023-12 | none | 1 |
| 2024-01 | major | 5 |
| 2024-01 | minor | 4 |
| 2024-02 | minor | 3 |
| 2024-03 | major | 1 |
| 2024-03 | minor | 5 |
| 2024-03 | none | 2 |
| 2024-04 | major | 4 |
| 2024-04 | minor | 5 |
| 2024-04 | none | 2 |
| 2024-05 | major | 1 |
| 2024-05 | minor | 6 |
| 2024-05 | none | 1 |
| 2024-06 | critical | 1 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 2 |
| 2024-07 | critical | 1 |
| 2024-07 | major | 2 |
| 2024-07 | minor | 3 |
| 2024-07 | none | 2 |
| 2024-08 | critical | 1 |
| 2024-08 | minor | 2 |
| 2024-08 | none | 2 |
| 2024-09 | major | 2 |
| 2024-09 | minor | 6 |
| 2024-10 | major | 3 |
| 2024-10 | minor | 4 |
| 2024-10 | none | 1 |
| 2024-11 | major | 1 |
| 2024-11 | none | 1 |
| 2024-12 | minor | 3 |
| 2024-12 | none | 1 |
| 2025-01 | minor | 8 |
| 2025-02 | critical | 3 |
| 2025-02 | major | 2 |
| 2025-02 | minor | 4 |
| 2025-02 | none | 1 |
| 2025-03 | critical | 1 |
| 2025-03 | major | 4 |
| 2025-03 | minor | 4 |
| 2025-04 | major | 1 |
| 2025-04 | minor | 7 |
| 2025-04 | none | 1 |
| 2025-05 | critical | 1 |
| 2025-05 | major | 5 |
| 2025-05 | minor | 7 |
| 2025-05 | none | 1 |
| 2025-06 | major | 4 |
| 2025-06 | minor | 4 |
| 2025-06 | none | 1 |
| 2025-07 | major | 4 |
| 2025-07 | minor | 7 |
| 2025-07 | none | 1 |
| 2025-08 | critical | 1 |
| 2025-08 | major | 2 |
| 2025-08 | minor | 6 |
| 2025-09 | major | 6 |
| 2025-09 | minor | 4 |
| 2025-09 | none | 1 |
| 2025-10 | critical | 2 |
| 2025-10 | major | 5 |
| 2025-10 | minor | 9 |
| 2025-10 | none | 2 |
| 2025-11 | major | 4 |
| 2025-11 | minor | 6 |
| 2025-11 | none | 1 |
| 2025-12 | critical | 1 |
| 2025-12 | major | 2 |
| 2025-12 | minor | 6 |
| 2026-01 | minor | 5 |
| 2026-02 | major | 1 |
| 2026-02 | minor | 2 |
| 2026-03 | minor | 6 |
| 2026-03 | none | 1 |
| 2026-04 | minor | 2 |
| 2026-05 | critical | 1 |
| 2026-05 | major | 1 |
| 2026-05 | minor | 2 |
| 2026-06 | major | 4 |
| 2026-06 | minor | 6 |
| 2026-06 | none | 2 |
| 2026-07 | major | 3 |
| 2026-07 | minor | 4 |
| 2026-07 | none | 1 |
| 2026-08 | major | 1 |
| 2026-08 | minor | 6 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 2 |
| 2026-09 | minor | 4 |
| 2026-09 | none | 1 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 3 |
Silent edits
No silent edits or deletions detected for Optimizely yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Trust / security | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | optimizely.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricingpartial | optimizely.com/pricing | 2 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / security | www.optimizely.com/trust-center/security | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 550 incidents. Full list: last 90 days · JSON · Markdown