Optimizely: Investigating – Content Recommendation Service Degradation in EMEA region

Impact: majorStatus: resolvedStarted 2026-06-02 07:48 UTCResolved 2026-06-02 12:25 UTC (4.6 h)4 updatesSource: stspg.io

Summary

Optimizely’s Content Recommendations API in EMEA could not serve recommendations during a major-impact incident from 2026-06-02 07:48 UTC to 2026-06-02 12:25 UTC, lasting 4 h 36 min. Users could see missing or unavailable recommendations across the platform. Optimizely reported an API disruption, implemented a fix at 08:51 UTC, and confirmed resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content Recommendations APIContent Recommendations - EMEA Region - Content Recommendations API

Timeline of updates

investigating2026-06-02 07:48 UTC
We are currently investigating an issue affecting the Content Recommendation service in EMEA region. Due to an API disruption, we are unable to serve recommendations at this time. Users may notice missing or unavailable recommendations across the platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience!
monitoring2026-06-02 08:51 UTC
A fix has been implemented and we are closely monitoring the results.
monitoring2026-06-02 10:45 UTC
We continue to monitor the service.
resolved2026-06-02 12:25 UTC
The incident is resolved.

Rewindex changes for this incident

Major incident: Investigating – Content Recommendation Service Degradation in EMEA region 2026-06-02 07:48 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON