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Optimizely: CMP: Some Home Page Sections & Requests Module Displaying No Data

Impact: majorStatus: resolvedStarted Resolved (1.6 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Optimizely reported a major CMP outage: Requests and the Home Page’s My Work, My Team’s Work, and Watching sections appeared empty for a subset of customers. It started at 2026-05-18 09:20 UTC and resolved at 2026-05-18 10:54 UTC, lasting 1 h 33 min. A fix was implemented at 09:41 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content Marketing Platform - RequestsRequests

Timeline of updates

  1. investigating

    We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.

  2. monitoring

    A fix has been implemented and we're currently monitoring the results.

  3. resolved

    The incident has been resolved

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON