# Optimizely: CMP: Some Home Page Sections & Requests Module Displaying No Data

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-18 09:20 UTC · Resolved: 2026-05-18 10:54 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Content Marketing Platform - Requests, Requests
- [Vendor status page: https://stspg.io/34n8bcfnl832](https://stspg.io/34n8bcfnl832)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Summary

Optimizely reported a major CMP outage: Requests and the Home Page’s My Work, My Team’s Work, and Watching sections appeared empty for a subset of customers. It started at 2026-05-18 09:20 UTC and resolved at 2026-05-18 10:54 UTC, lasting 1 h 33 min. A fix was implemented at 09:41 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-18 09:20 UTC: We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
- **monitoring** 2026-05-18 09:41 UTC: A fix has been implemented and we're currently monitoring the results.
- **resolved** 2026-05-18 10:54 UTC: The incident has been resolved

## Rewindex changes for this incident

- 2026-05-18 09:20 UTC: [Major incident: CMP: Some Home Page Sections & Requests Module Displaying No Data](https://rewindex.com/change/ib0a2dd42661ff4.md)


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Canonical: https://rewindex.com/company/optimizely/incidents/rqcgjvyvqlg6 · Markdown: https://rewindex.com/company/optimizely/incidents/rqcgjvyvqlg6.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/rqcgjvyvqlg6 · Generated 2026-10-18T09:36:51.382Z