Changes / Optimizely / CMP: Some Home Page Sections & Requests Module Displaying No Data
Optimizely: Major incident: CMP: Some Home Page Sections & Requests Module Displaying No Data
Summary
Optimizely reported a major CMP outage: Requests and the Home Page’s My Work, My Team’s Work, and Watching sections appeared empty for a subset of customers. It started at 2026-05-18 09:20 UTC and resolved at 2026-05-18 10:54 UTC, lasting 1 h 33 min. A fix was implemented at 09:41 UTC; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: CMP: Some Home Page Sections & Requests Module Displaying No Data
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After: major
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After: resolved
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After: 2026-05-18 09:20 UTC
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After: 2026-05-18 10:54 UTC
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After: Content Marketing Platform - Requests, Requests
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After: We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers.
Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
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After: A fix has been implemented and we're currently monitoring the results.
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After: The incident has been resolved
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: CMP: Some Home Page Sections & Requests Module Displaying No Data (this change) Optimizely reported a major CMP outage: Requests and the Home Page’s My Work, My Team’s Work, and Watching sections appeared empty for a subset of customers. It started at 2026-05-18 09:20 UTC and resolved at 2026-05-18 10:54 UTC, lasting 1 h 33 min. A fix was implemented at 09:41 UTC; no cause was stated. | Major incident |
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