# Optimizely: Major incident: CMP: Some Home Page Sections & Requests Module Displaying No Data

**Summary:** Optimizely reported a major CMP outage: Requests and the Home Page’s My Work, My Team’s Work, and Watching sections appeared empty for a subset of customers. It started at 2026-05-18 09:20 UTC and resolved at 2026-05-18 10:54 UTC, lasting 1 h 33 min. A fix was implemented at 09:41 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-18 09:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/34n8bcfnl832](https://stspg.io/34n8bcfnl832)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)
- Versions: before (none: first archived) → after incident\_version:252/rqcgjvyvqlg6@4dc7548eab40
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ CMP: Some Home Page Sections & Requests Module Displaying No Data
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-18 09:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-18 10:54 UTC
```

**6. Added: Affected components**

```diff
+ Content Marketing Platform - Requests, Requests
```

**7. Added: Update** (investigating) · 2026-05-18 09:20 UTC

```diff
+ We are currently investigating a reported issue affecting the 'Requests' module, as well as the 'My Work', 'My Team's Work', and 'Watching' sections on the Home Page, which are appearing empty for a subset of customers. Our Engineering team is actively working on a resolution, and we hope to share further information on this matter shortly.
```

**8. Added: Update** (monitoring) · 2026-05-18 09:41 UTC

```diff
+ A fix has been implemented and we're currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-05-18 10:54 UTC

```diff
+ The incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-18 09:20 UTC | Major incident: CMP: Some Home Page Sections & Requests Module Displaying No Data (this change) | outage |

All Optimizely changes: [timeline](https://rewindex.com/company/optimizely/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib0a2dd42661ff4 · Markdown: https://rewindex.com/change/ib0a2dd42661ff4.md · JSON: https://rewindex.com/api/v1/changes/ib0a2dd42661ff4 · Generated 2026-10-18T01:29:47.042Z