Companies / martech

Hootsuite

hootsuite.comStatus page: status.hootsuite.comNow: operational since 2026-10-17
253incidents since 2024-03-06
61major or critical
13in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: Platform Login Issues
Hootsuite reported a major login outage affecting its Mobile Application and Web Application, with email/password login failures or incorrect SSO setup errors. It started at 2026-07-27 22:48 UTC and was resolved at 2026-07-28 02:46 UTC, lasting 3 h 57 min. Hootsuite identified the root cause and released an update, but did not disclose the cause.
Major incident
Major incident: Dashboard Navigation Issues
Hootsuite reported a major incident affecting the Web Application’s Global Navigation Menu, making it difficult to navigate between platform areas. It started at 2026-07-27 20:44 UTC and was resolved at 2026-07-27 21:09 UTC, lasting 25 min; Hootsuite confirmed navigation was restored.
Major incident
Major incident: Meta Incident Affecting Facebook & Instagram Data Delivery
Hootsuite reported a major Meta-related degradation affecting Facebook and Instagram message delivery to Inbox and data completeness in Analytics. It started at 2026-07-19 09:19 UTC and was resolved at 2026-07-19 09:50 UTC, lasting 30 min; customers with lingering missing messages or incomplete data were directed to support.
Major incident
Major incident: Bluesky service disruption
A major Bluesky disruption affected Hootsuite and Talkwalker from 2026-07-09 09:19 UTC to 2026-07-09 11:13 UTC (1 h 54 min), causing publishing and scheduling difficulties and stopping new Bluesky data capture for listening or monitoring. Bluesky confirmed its issue was fixed; Hootsuite marked the incident resolved and reported services recovering.
Major incident
Major incident: Inbox access issues
Hootsuite reported a major Inbox access incident in its Web Application starting 2026-07-02 11:18 UTC; users could encounter permissions errors when opening Inbox. The incident lasted 20 min and was resolved at 2026-07-02 11:39 UTC, restoring normal access.
Major incident
Major incident: Hootsuite Analytics loading difficultiesMajor incident
Major incident: Meta Incident Affecting Hootsuite FunctionalityMajor incident
Critical incident: Hootsuite login difficultiesMajor incident
Major incident: LinkedIn Authentication IssuesMajor incident
Major incident: Bluesky API issuesMajor incident

Full Hootsuite change timeline, with diffs →

Status incident history

Hootsuite status incidents per year
020406080100↑ incidents2024202520267011271
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
20247018
202511229
20267114
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2024-03none10
2024-04none8
2024-05none5
2024-06major1
2024-06minor5
2024-06none1
2024-07major3
2024-07minor1
2024-07none1
2024-08major2
2024-08minor4
2024-08none1
2024-09major4
2024-09minor3
2024-09none1
2024-10minor5
2024-10none2
2024-11critical1
2024-11major1
2024-11minor1
2024-11none1
2024-12major6
2024-12minor1
2024-12none2
2025-01critical1
2025-01major4
2025-01minor2
2025-01none3
2025-02major1
2025-02minor4
2025-02none3
2025-03critical1
2025-03major1
2025-03minor6
2025-03none3
2025-04major3
2025-04minor8
2025-04none3
2025-05major1
2025-05minor7
2025-05none1
2025-06major2
2025-06minor5
2025-07major1
2025-07minor7
2025-08major6
2025-08minor5
2025-08none2
2025-09critical1
2025-09major3
2025-09minor7
2025-09none3
2025-10major2
2025-10minor2
2025-10none2
2025-11major1
2025-11minor6
2025-12critical1
2025-12minor3
2025-12none1
2026-01major1
2026-01minor8
2026-01none2
2026-02major1
2026-02minor4
2026-02none3
2026-03critical1
2026-03major1
2026-03minor4
2026-03none2
2026-04major1
2026-04minor2
2026-04none1
2026-05critical1
2026-05major1
2026-05minor3
2026-05none2
2026-06major2
2026-06minor8
2026-06none3
2026-07major5
2026-07minor5
2026-07none2
2026-08minor3
2026-09minor1
2026-09none2
2026-10minor1
2026-10none1

Silent edits

No silent edits or deletions detected for Hootsuite yet. We compare every 10-minute snapshot of each incident.

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Pricing, trust and legal pages

Page snapshot history
PricingPrivacy policyTerms of serviceTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Trust / security: baseline2026-10-17 Privacy policy: baseline2026-10-17 Pricing: baseline2026-10-17 Terms of service: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Trust / securitybaseline
2026-10-17Privacy policybaseline
2026-10-17Pricingbaseline
2026-10-17Terms of servicebaseline
PageURLVersionsLast changedLast fetched OKHistory
Privacy policyhootsuite.com/privacy12026-10-172026-10-17none yet
Terms of servicehootsuite.com/terms12026-10-172026-10-17none yet
Pricingwww.hootsuite.com/plans12026-10-172026-10-17none yet
Trust / securitywww.hootsuite.com/security12026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 100 of 253 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Help Center Content Translationsnoneongoing
Bluesky API issuesminor1.4 h
Composer "Oops! Something went wrong" errornone-80 min
Issues authenticating Thread accounts with Hootsuiteminor4.0 h
Issues with video publishing for Instagram and Threadsnone0 min
Issues publishing content with Proofpointminor58 min
Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sourcesminor35 d
Delayed Dashboard Notificationsminor3.7 h
Experiencing login issues with Mozilla Firefox & Safariminor43 min
Issues creating topics in Lumenminor47 min
Hootsuite Dashboard login difficulties using X sign in methodminor1.2 h
Platform Login Issuesmajor4.0 h
Dashboard Navigation Issuesmajor26 min
Meta Incident Affecting Facebook & Instagram Data Deliverymajor31 min
Receiving Push Notifications and Composer loading difficultiesnone-45 min
Inbox 2.0 - Conversation History Loading Issuesnone0 min
Lumen by Talkwalker Help Center - "Invalid requester" access errorminor20 h
Bluesky service disruptionmajor1.9 h
Twitter/X Streams Performance Issuesminor1.5 h
Inbox access issuesmajor21 min
Bluesky authentication difficulties in Hootsuiteminor1.4 h
Connecting/Reconnecting Facebook accounts in Hootsuitenone-22 min
Hootsuite Analytics loading difficultiesmajor1.5 h
Talkwalker service disruptionminor2.1 h
LinkedIn Video Publishing Issuesnone-5613 min
Content Publishing Issuesminor36 min
Meta Incident Affecting Hootsuite Functionalitymajor4.3 h
Planner Calendar Month View loading difficultiesminor1.5 h
Delayed messages in Inbox 2.0minor1.7 h
TalkWalker Dashboard Issuesnone-209 min
X and LinkedIn video publishingminor40 min
LinkedIn Video Publishingminor4.8 h
Error loading X/Twitter Streamsminor1.2 h
Hootsuite login difficultiescritical42 min
LinkedIn Authentication Issuesmajor6.8 h
Meta Service Disruptionnone-152 min
Bluesky connection and publication issuesminor4.3 h
TikTok Trends IQ App Outage (Talkwalker)minor39 d
Hootsuite Inbox - Delayed messagesminor2.9 h
Issues publishing video content to Instagram and Threadsnone-2740 min
Assignment issues in Inbox 2.0minor1.1 h
Issues adding/reconnecting Bluesky accountsnone12 h
Bluesky API issuesmajor23 h
Facebook Publishing Issuesminor1.5 h
TikTok posts failing to publishnone-5531 min
Bluesky authorization issuesmajor1.0 h
Incomplete data acquisition for Facebook Marketing Campaignsminor5 d
Issues publishing videos to Facebook Pagesminor12 h
Issues with Analytics and Inbox 2.0none-31 min
Hootsuite Dashboard issuescritical51 min
X connecting/reconnecting issuesminor3.9 h
TikTok publishing issuesminor19 h
Hootsuite Analytics loading issuesmajor4.6 h
Instagram reels and Stories with video failing to publishminor18 h
Instagram publishing issuesminor8.6 h
Analytics dashboard not loadingnone0 min
Hootsuite dashboard issuesnone0 min
Publishing issues (X profiles, Facebook pages, Instagram business profiles)minor1.7 h
The Transcoding Service is failing to process video files.minor26 min
Data delays for Inbox 2.0none0 min
TikTok service disruption in Hootsuiteminor41 h
Difficulties impacting Threads (sending/receiving messages in Inbox 2.0 and publishing content in Hootsuite)none0 min
Issues when switching from public to private messages in Inboxminor2.2 h
X Platform outageminor1.1 h
LinkedIn: Issues with @Mentions in Postsminor22 min
LinkedIn Account Connection and Re-authentication Issuesmajor2.4 h
Issues publishing to profiles that have Proofpoint pre-screening enabledminor2.1 h
Issues publishing video/GIF to Instagram Business Profilesminor0 min
Service disruption affecting 3rd-party services and integrationsnone0 min
Organization settings page issues (Chrome and Edge)minor5.8 h
Delay in receiving messages in Inbox 2.0minor4.0 h
Alt-text box being unresponsive for manual text inputnone0 min
Hootsuite Service Disruptioncritical3 min
X data acquisition issues in Talkwalkerminor1.6 h
Issues loading Post Performance reportminor2.1 h
Issues publishing to profiles that have Proofpoint pre-screening enabledminor1.1 h
Talkwalker Help Center Missing Japanese Translated Contentminor183 d
X/Twitter API Disruptionsmajor1.5 h
Delays in Sentiment Analysis for Inbox 2.0minor0 min
Issues with LinkedIn accountsminor5.7 h
Increased LinkedIn Page Disconnectionsminor1.3 h
DMs from X not reaching Inbox 2.0minor2 d
Instagram Video Publishingminor18 h
Delays in retrieving content for Inbox 2.0minor57 min
Partial Service Disruptionmajor13 h
Hootsuite Dashboard Inaccessiblenone0 min
Hootsuite Dashboard Inaccessiblemajor12 min
PDF Export for Post Performance and Social Score report in Hootsuite Analytics issuesnone0 min
Difficulties uploading videos in Composerminor36 min
www.hootsuite.com/unsubscribe loading issuesminor5.2 h
Hootsuite Dashboard Issuescritical1.1 h
Issues viewing content via Plannerminor4.5 h
Issues Scheduling Contentnone0 min
Instagram Business Profile Message Failuresminor2.9 h
Issues with scheduled/post-now messagesnone0 min
Issues with Publishingminor48 min
Composer unavailableminor55 min
Account Creation Issuesmajor1.3 h
Issues with Instagram and Threads publishingmajor1.2 h
Issues with LinkedIn company profiles in Hootsuite Inbox and Analyticsmajor14 h