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Hootsuite: Inbox access issues

Impact: majorStatus: resolvedStarted Resolved (21 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Hootsuite reported a major Inbox access incident in its Web Application starting 2026-07-02 11:18 UTC; users could encounter permissions errors when opening Inbox. The incident lasted 20 min and was resolved at 2026-07-02 11:39 UTC, restoring normal access.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Hootsuite Web Application

Timeline of updates

  1. investigating

    We are experiencing issues with Inbox. Our users may have trouble accessing Inbox and may see a permissions error when attempting to do so. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to our status page to receive status updates.

  2. resolved

    We are happy to inform you that the issue affecting Inbox access has now been resolved. Users who were seeing a permissions error when attempting to open Inbox should now be able to access it as normal. We apologise for any disruption this caused and thank you for your patience throughout this incident.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hootsuite profile · Recent Hootsuite incidents · Markdown · JSON