Changes / Hootsuite / Inbox access issues
Hootsuite: Major incident: Inbox access issues
Summary
Hootsuite reported a major Inbox access incident in its Web Application starting 2026-07-02 11:18 UTC; users could encounter permissions errors when opening Inbox. The incident lasted 20 min and was resolved at 2026-07-02 11:39 UTC, restoring normal access.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Inbox access issues
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-02 11:18 UTC
Before: not present
After: 2026-07-02 11:39 UTC
Before: not present
After: Hootsuite Web Application
Before: not present
After: We are experiencing issues with Inbox. Our users may have trouble accessing Inbox and may see a permissions error when attempting to do so. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
Please subscribe to our status page to receive status updates.
Before: not present
After: We are happy to inform you that the issue affecting Inbox access has now been resolved.
Users who were seeing a permissions error when attempting to open Inbox should now be able to access it as normal.
We apologise for any disruption this caused and thank you for your patience throughout this incident.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Inbox access issues (this change) Hootsuite reported a major Inbox access incident in its Web Application starting 2026-07-02 11:18 UTC; users could encounter permissions errors when opening Inbox. The incident lasted 20 min and was resolved at 2026-07-02 11:39 UTC, restoring normal access. | Major incident |
All Hootsuite changes → · Hootsuite profile · Markdown · JSON