# Hootsuite: Major incident: Inbox access issues

**Summary:** Hootsuite reported a major Inbox access incident in its Web Application starting 2026-07-02 11:18 UTC; users could encounter permissions errors when opening Inbox. The incident lasted 20 min and was resolved at 2026-07-02 11:39 UTC, restoring normal access. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-02 11:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5t9x9vj5b3w8](https://stspg.io/5t9x9vj5b3w8)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)
- Versions: before (none: first archived) → after incident\_version:245/rzsqqj3vl0lx@16ab1dcec4f1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Inbox access issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-02 11:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-02 11:39 UTC
```

**6. Added: Affected components**

```diff
+ Hootsuite Web Application
```

**7. Added: Update** (investigating) · 2026-07-02 11:18 UTC

```diff
+ We are experiencing issues with Inbox. Our users may have trouble accessing Inbox and may see a permissions error when attempting to do so. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to our status page to receive status updates.
```

**8. Added: Update** (resolved) · 2026-07-02 11:39 UTC

```diff
+ We are happy to inform you that the issue affecting Inbox access has now been resolved. Users who were seeing a permissions error when attempting to open Inbox should now be able to access it as normal. We apologise for any disruption this caused and thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-02 11:18 UTC | Major incident: Inbox access issues (this change) | outage |

All Hootsuite changes: [timeline](https://rewindex.com/company/hootsuite/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3c61458782ecc9 · Markdown: https://rewindex.com/change/i3c61458782ecc9.md · JSON: https://rewindex.com/api/v1/changes/i3c61458782ecc9 · Generated 2026-10-18T00:39:12.337Z