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Hootsuite: Meta Incident Affecting Facebook & Instagram Data Delivery

Impact: majorStatus: resolvedStarted Resolved (31 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Hootsuite reported a major Meta-related degradation affecting Facebook and Instagram message delivery to Inbox and data completeness in Analytics. It started at 2026-07-19 09:19 UTC and was resolved at 2026-07-19 09:50 UTC, lasting 30 min; customers with lingering missing messages or incomplete data were directed to support.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Hootsuite Web ApplicationHootsuite Mobile ApplicationSparkcentral Web Application

Timeline of updates

  1. monitoring

    Meta is currently experiencing difficulties that impact Facebook and Instagram messaging and data delivery in Hootsuite. As a result, you may have issues receiving messages in Inbox or seeing complete data in Analytics for these networks. Please subscribe to our status page to receive status updates.

  2. resolved

    We can confirm that the issues affecting Facebook and Instagram message and data delivery in Hootsuite have been resolved. If you continue to experience missing messages in Inbox or incomplete data in Analytics, please reach out to our customer support team.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hootsuite profile · Recent Hootsuite incidents · Markdown · JSON