Hootsuite: Inbox 2.0 - Conversation History Loading Issues

No impact listedStatus: resolvedStarted 2026-07-16 10:00 UTCResolved 2026-07-16 10:00 UTC (0 min)1 updatestspg.io

Timeline of updates

resolved2026-07-16 10:00 UTC
We experienced an issue affecting Inbox 2.0 conversation history loading between 3:00am and 3:57am PST. This has since been fully resolved. If you continue to experience any problems, please reach out to our support team.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 17
First version captured 18:22 UTC
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on Oct 19, 23:18 UTC. Record hash dd2b341fcc8862da…
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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Hootsuite, started 2026-07-16 10:00 UTC, resolved after 0 min, 1 update(s).

Title: Inbox 2.0 - Conversation History Loading Issues
Vendor: Hootsuite
Date: 2026-07-16 10:00 UTC
URL: https://rewindex.com/company/hootsuite/incidents/s7gtsvmmqzly

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