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Hootsuite: Talkwalker Help Center Missing Japanese Translated Content

Affected components: Talkwalker Web Application

Timeline of updates

1. identified2025-11-20 21:51 UTC

   Hey there. We are currently experiencing an issue where the Japanese-translated content in the Talkwalker Help Center is unavailable following a recent migration. Our team has identified the root cause and a full re-translation plan is in progress to restore the content as quickly as possible. Please continue to check back here for status updates. Thank you in advance for your understanding.

2. identified2026-01-20 20:17 UTC

   A full re-translation is currently underway to restore all articles. We appreciate your patience and will share updates here as content returns online.

3. monitoring2026-05-20 16:15 UTC

   The Japanese-translated content in the Talkwalker Help Center has been fully restored and is now available. As part of the restoration, we completed a full translation of the Help Center into Japanese — previously only portions of the site were available in Japanese. We appreciate your patience throughout this process and apologize for the extended disruption

4. resolved2026-05-22 15:36 UTC

   After a monitoring period, we can confirm that the Japanese-translated content in the Talkwalker Help Center has been fully restored and is now available. Thank you for your patience and understanding.

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