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Optimizely: CMP: Modules are inaccessible

Impact: majorStatus: resolvedStarted Resolved (7.5 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Optimizely reported a major CMP outage: Plan, Requests, and Library / DAM were inaccessible to customers. The incident started at 2026-06-10 11:49 UTC and lasted 7 h 31 min, resolving at 2026-06-10 19:20 UTC; a fix was implemented by 06-10 12:31 UTC, followed by monitoring.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content Marketing Platform - RequestsRequestsContent Marketing Platform - Open APIOpen APIAnalyticsContent Marketing Platform - AnalyticsContent Marketing Platform - LibraryLibraryContent Marketing Platform - PlanPlan

Timeline of updates

  1. investigating

    We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP). The following modules are currently inaccessible to customers: - Plan - Requests - Library / DAM Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.

  2. monitoring

    A fix has been implemented and we're currently monitoring the situation.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON