Optimizely: CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)

Impact: majorStatus: resolvedStarted 2026-09-20 11:24 UTCResolved 2026-09-20 13:08 UTC (1.7 h)4 updatesSource: stspg.io

Summary

Optimizely reported a major CMP outage affecting a subset of GCP-stack customers: data failed to load in Plan, Resources, Library, and other modules. The incident started at 2026-09-20 11:24 UTC and was resolved at 2026-09-20 13:08 UTC, lasting 1 h 43 min. A fix was implemented at 11:51 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content Marketing Platform - RequestsRequestsAnalyticsContent Marketing Platform - AnalyticsContent Marketing Platform - LibraryLibraryContent Marketing Platform - PlanPlan

Timeline of updates

investigating2026-09-20 11:24 UTC
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack. Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution. We will provide a follow-up update as soon as new information becomes available.
identified2026-09-20 11:29 UTC
The issue has been identified and a fix is being implemented
monitoring2026-09-20 11:51 UTC
A fix has been implemented and we're now monitoring the results.
resolved2026-09-20 13:08 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack) 2026-09-20 11:24 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON