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Optimizely: Content Recommendations - Degraded performance in North America region

Affected components: Content Recommendations Management InterfaceContent Recommendations - NA Region - Content Recommendations Management InterfaceContent Recommendations APIContent Recommendations - NA Region - Content Recommendations API

Timeline of updates

1. investigating2026-07-23 06:57 UTC

   We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!

2. monitoring2026-07-23 09:12 UTC

   A fix has been implemented and we are monitoring the result.

3. resolved2026-07-23 09:35 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON