# Optimizely: Content Recommendations - Degraded performance in North America region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 06:57 UTC · Resolved: 2026-07-23 09:35 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Content Recommendations Management Interface, Content Recommendations - NA Region - Content Recommendations Management Interface, Content Recommendations API, Content Recommendations - NA Region - Content Recommendations API
- [Vendor status page: https://stspg.io/2t1dsk0y0g8q](https://stspg.io/2t1dsk0y0g8q)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **investigating** 2026-07-23 06:57 UTC: We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations.  We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!
- **monitoring** 2026-07-23 09:12 UTC: A fix has been implemented and we are monitoring the result.
- **resolved** 2026-07-23 09:35 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/optimizely/incidents/9ytd0mztwxm9 · Markdown: https://rewindex.com/company/optimizely/incidents/9ytd0mztwxm9.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/9ytd0mztwxm9 · Generated 2026-10-18T10:38:02.176Z