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Optimizely: Configured Commerce - Mission Control service degredation

Affected components: Configured Commerce - Mission Control

Timeline of updates

1. investigating2026-11-13 17:19 UTC

   Mission Control and the v1 Build Service are currently experiencing degraded performance due to an ongoing incident. Some Mission Control actions may fail, and all builds/deployments for customers using the v1 build service will fail.
   Action required for v1 build service customers
   If you are on the v1 build service, you must upgrade to v2 to continue processing builds and deployments. The v1 build service reached end of life on September 30, 2026, so it will not receive a fix for this incident. Upgrading to v2 is the way to restore your builds and deployments. See Build service v2: Upgrade existing instances for steps: https://docs.optimizely.com/configured-commerce/docs/build-service-v2#upgrade-existing-instances (opens in new tab)

2. identified2026-11-13 21:56 UTC

   Efforts remains ongoing to restore full functionality to the service.
   - The "Generate Database Credentials" action in Mission Control is not operational and we are looking into remediation
   - Configured Commerce Build Service v1 builds and deployments are not operational; customers must move to build service v2 to remediate
   All other Mission Control actions, including build service v2 builds and deployments are operational

Changes Rewindex caught on this incident

• Nov 13Incident updated: Configured Commerce - Mission Control service degredation

Impact, status and times are the vendor’s own, as last archived. View on status.optimizely.com (opens in new tab).

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