Companies / Optimizely / incidents

Optimizely: CMP: PDF File Preview Generation Unavailable

Affected components: Content Marketing Platform - RequestsRequestsContent Marketing Platform - LibraryLibraryContent Marketing Platform - PlanPlan

Timeline of updates

1. identified2026-08-12 10:38 UTC

   We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews. Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred. We will continue to provide updates as we make progress toward a fix. Thank you for your patience.

2. monitoring2026-08-12 13:13 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2026-08-12 16:03 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON