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Optimizely: Degraded Performance - CMS Edit Mode in DXP

MinorStatus: resolvededitedStarted Resolved (1.5 h)5 updatesstatus.optimizely.com (opens in new tab)

Affected components: CMS SaaS - EMEA Region - North EuropeDigital Experience Cloud Service - EMEA Region - Sweden CentralNorth EuropeSweden Central

Timeline of updates

  1. investigating

    We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come.
    Thank you for your understanding and cooperation.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    We have identified the root cause of the performance degradation and are actively working on a fix. We will share further updates as more information becomes available.
    Thank you once again for your understanding and cooperation.

  4. monitoring

    System performance has returned to normal levels, and the degradation has subsided. Our team is closely monitoring the environment to ensure continued stability

  5. resolved

    All services are performing normally and stability has been confirmed throughout the monitoring period.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.optimizely.com (opens in new tab).

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