rewindex

ChangesOptimizelyOptimizely E-Mail Support Outage

Optimizely: Critical incident: Optimizely E-Mail Support Outage

Major incidentcritical (vendor)Changed Detected status.optimizely.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Optimizely removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Optimizely E-Mail Support Outage
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-11-12 22:15 UTC
AddedAffected components#5
Before: not present
After: E-mail, Optimizely Support - E-mail
AddedUpdateinvestigating#6
Before: not present
After: We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue. Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it. We will post updates here as more information becomes available.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

TodayFriday, November 13Fri, Nov 13

1 incident change

YesterdayThursday, November 12Thu, Nov 12

1 incident change

Cite this

Critical incident: Optimizely E-Mail Support Outage on Optimizely’s status page, changed 2026-11-12 22:15 UTC (change 1 of 2).

Title
Critical incident: Optimizely E-Mail Support Outage
Vendor
Optimizely
Date
URL
https://rewindex.com/change/id91b690badeb20

All Optimizely changesOptimizely profileMarkdownJSON