# Optimizely: Critical incident: Optimizely E-Mail Support Outage

> Critical incident: Optimizely E-Mail Support Outage. Detected 2026-11-12 by Rewindex: what changed on Optimizely’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/id91b690badeb20
Last updated: 2026-11-12T22:23:40Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-12 22:15 UTC · Detected: 2026-11-12 22:23 UTC
- [Source: https://status.optimizely.com/incidents/tqxhsz25z80g](https://status.optimizely.com/incidents/tqxhsz25z80g)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)
- Versions: before (none: first archived) → after incident\_version:252/tqxhsz25z80g@f154d5455e7d
- Change 1 of 2 for this incident

Incident page (full timeline): [Optimizely E-Mail Support Outage](https://rewindex.com/company/optimizely/incidents/tqxhsz25z80g.md)
## What changed

**1. Added: Title**

```diff
+ Optimizely E-Mail Support Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-12 22:15 UTC
```

**5. Added: Affected components**

```diff
+ E-mail, Optimizely Support - E-mail
```

**6. Added: Update** (investigating) · 2026-11-12 22:15 UTC

```diff
+ We are aware of a global outage affecting Microsoft 365 services, including email. As a result, support requests sent to Optimizely by email may be delayed or may not be delivered until Microsoft resolves the issue. Phone and the support portal are not affected and remain fully available. If your request is urgent, please contact us through one of those channels. If you emailed us during this outage, please resubmit your request through the support portal so we don't miss it. We will post updates here as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 22:15 UTC | Critical incident: Optimizely E-Mail Support Outage (this change) | critical |
| 2026-11-13 01:23 UTC | [Incident updated: Optimizely E-Mail Support Outage](https://rewindex.com/change/rb3178d79a03b4f.md) |  |

Next: [change](https://rewindex.com/change/rb3178d79a03b4f.md) · All Optimizely changes: [timeline](https://rewindex.com/company/optimizely/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Optimizely E-Mail Support Outage on Optimizely’s status page, changed 2026-11-12 22:15 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/id91b690badeb20
- Citation: Optimizely, “Critical incident: Optimizely E-Mail Support Outage” (2026-11-12 22:15 UTC). Archived by Rewindex: https://rewindex.com/change/id91b690badeb20 (CC BY 4.0).
- Markdown link: `[Optimizely: Critical incident: Optimizely E-Mail Support Outage (2026-11-12)](https://rewindex.com/change/id91b690badeb20)`


---
Canonical: https://rewindex.com/change/id91b690badeb20 · Markdown: https://rewindex.com/change/id91b690badeb20.md · JSON: https://rewindex.com/api/v1/changes/id91b690badeb20 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:17:11.636Z