Companies / Optimizely / incidents

Optimizely: CMP Analytics Data Not Displaying

Affected components: AnalyticsContent Marketing Platform - Analytics

Timeline of updates

1. identified2026-09-08 07:34 UTC

   Customers on the AWS stack using the CMP Analytics module may notice that analytics data from September 3, 2026 to present is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.

2. monitoring2026-09-08 18:40 UTC

   Analytics data should be visible in the CMP Analytics module. We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete. If you are still not seeing analytics data, please contact our support team.

3. resolved2026-09-09 05:12 UTC

   The issue has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON