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Optimizely: Asset uploads failing in Optimizely CMP and DAM

MajorStatus: resolvededitedStarted Resolved (15 h)4 updatesstatus.optimizely.com (opens in new tab)

Affected components: Content Marketing Platform - LibraryContent Marketing Platform - PlanContent Marketing Platform - RequestsLibraryPlanRequests

Timeline of updates

  1. investigating

    We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish.
    Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible.
    We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience.

  2. identified

    We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM).
    The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible.
    We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information
    We apologize for the disruption and thank you for your patience.

  3. monitoring

    A fix has been implemented and we're currently monitoring the results.

  4. resolved

    This incident has been resolved.

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