Companies / Optimizely / incidents
Optimizely: Netspring outage
Optimizely Analytics (Netspring) experienced a major outage affecting Netspring customers only, starting 2026-08-03 02:30 UTC and resolved at 2026-08-03 16:04 UTC, lasting 13 h 33 min. Optimizely reported identifying the underlying cause without disclosing details and confirmed service was restored to normal operation.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Optimizely Analytics (Netspring)
Timeline of updates
- investigating
We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
- investigating
We are continuing to investigate the issue. Thank you for your patience!
- identified
We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
- resolved
The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.
Rewindex changes for this incident
- Major incident: Netspring outage 2026-08-03 02:30 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON