# Optimizely: Netspring outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-03 02:30 UTC · Resolved: 2026-08-03 16:04 UTC · Duration: 14 h
- Updates: 4 · Affected components: Optimizely Analytics (Netspring)
- [Vendor status page: https://stspg.io/vvld6gmpbtb6](https://stspg.io/vvld6gmpbtb6)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Summary

Optimizely Analytics (Netspring) experienced a major outage affecting Netspring customers only, starting 2026-08-03 02:30 UTC and resolved at 2026-08-03 16:04 UTC, lasting 13 h 33 min. Optimizely reported identifying the underlying cause without disclosing details and confirmed service was restored to normal operation. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-03 02:30 UTC: We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
- **investigating** 2026-08-03 13:46 UTC: We are continuing to investigate the issue. Thank you for your patience!
- **identified** 2026-08-03 14:11 UTC: We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
- **resolved** 2026-08-03 16:04 UTC: The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.

## Rewindex changes for this incident

- 2026-08-03 02:30 UTC: [Major incident: Netspring outage](https://rewindex.com/change/ib05713f1628ec7.md)


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Canonical: https://rewindex.com/company/optimizely/incidents/74q5q2wytc3v · Markdown: https://rewindex.com/company/optimizely/incidents/74q5q2wytc3v.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/74q5q2wytc3v · Generated 2026-10-18T10:29:18.572Z