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Optimizely: Performance degration for image delivering, tracking and online version

Affected components: Campaign (Omnichannel Marketing Solution) - EMEA Region - Hosting of images and filesHosting of images and filesCampaign (Omnichannel Marketing Solution) - EMEA Region - Online versions of mailingsOnline versions of mailingsCampaign (Omnichannel Marketing Solution) - EMEA Region - TrackingTracking

Timeline of updates

1. investigating2026-08-06 15:04 UTC

   We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.

2. identified2026-08-06 15:09 UTC

   We have put a mitigation at place, so the mentioned services should be fully available again. The problem started around 16:38 CEST. Mitigation was activated at 17:00 CEST. We are continuing to our investigation.

3. monitoring2026-08-06 15:51 UTC

   The performance problems didn't show up again. The mitigation is no longer needed and will be removed. We are still monitoring.

4. resolved2026-08-06 16:28 UTC

   Systems are running stable with the mitigation removed. The incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON