# Optimizely: Performance degration for image delivering, tracking and online version

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-06 15:04 UTC · Resolved: 2026-08-06 16:28 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Campaign (Omnichannel Marketing Solution) - EMEA Region - Hosting of images and files, Hosting of images and files, Campaign (Omnichannel Marketing Solution) - EMEA Region - Online versions of mailings, Online versions of mailings, Campaign (Omnichannel Marketing Solution) - EMEA Region - Tracking, Tracking
- [Vendor status page: https://stspg.io/j891dhjw4r8q](https://stspg.io/j891dhjw4r8q)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **investigating** 2026-08-06 15:04 UTC: We are currently investigating an issue with degraded performance for image delivery, processing of tracking requests and delivery of online version.
- **identified** 2026-08-06 15:09 UTC: We have put a mitigation at place, so the mentioned services should be fully available again. The problem started around 16:38 CEST. Mitigation was activated at 17:00 CEST. We are continuing to our investigation.
- **monitoring** 2026-08-06 15:51 UTC: The performance problems didn't show up again. The mitigation is no longer needed and will be removed. We are still monitoring.
- **resolved** 2026-08-06 16:28 UTC: Systems are running stable with the mitigation removed. The incident has been resolved.


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Canonical: https://rewindex.com/company/optimizely/incidents/qw2q267thjh5 · Markdown: https://rewindex.com/company/optimizely/incidents/qw2q267thjh5.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/qw2q267thjh5 · Generated 2026-10-18T10:29:30.379Z