Changes / Optimizely / Elevated GraphQL API errors and delayed data ingestion in ODP – US region

Optimizely: Major incident: Elevated GraphQL API errors and delayed data ingestion in ODP – US region

Summary

Optimizely reported a major ODP US incident between 15:05 and 16:10 UTC on October 13, 2026: elevated GraphQL API errors and delayed ingestion. Most GraphQL requests failed; ingestion lagged up to about 65 minutes, with all accepted delayed data processed by 16:10 UTC. Recorded start/resolution: 2026-10-13 18:10 UTC; computed duration: 0 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 89%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Elevated GraphQL API errors and delayed data ingestion in ODP – US region
AddedImpact#2
Before: not present
After: major
AddedStatus#3
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After: resolved
AddedStart time#4
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After: 2026-10-13 18:10 UTC
AddedResolved time#5
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After: 2026-10-13 18:10 UTC
AddedUpdateresolved#6
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After: Between 15:05 and 16:10 UTC on October 13, 2026, Data Platform customers in the US region experienced delayed data ingestion and elevated error rates on the GraphQL API. From about 15:20 to 16:07 UTC, most GraphQL API requests failed with HTTP 5xx errors or timeouts. Ingestion of new data was delayed by up to about 65 minutes. All delayed data accepted during the incident was processed by 16:10 UTC. Our engineers applied infrastructure changes that resolved the issue in the US region. The same changes have been applied to our other regions to prevent a similar issue there. We apologize for the disruption.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Elevated GraphQL API errors and delayed data ingestion in ODP – US region (this change)
Optimizely reported a major ODP US incident between 15:05 and 16:10 UTC on October 13, 2026: elevated GraphQL API errors and delayed ingestion. Most GraphQL requests failed; ingestion lagged up to about 65 minutes, with all accepted delayed data processed by 16:10 UTC. Recorded start/resolution: 2026-10-13 18:10 UTC; computed duration: 0 min.
Major incident

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