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Optimizely: Digital Experience Platform (DXP) West US

Affected components: Digital Experience Cloud Service - NA Region - West USWest US

Timeline of updates

1. investigating2026-07-23 15:10 UTC

   We are currently investigating an issue reported for customer located in the West US Azure DC. We will provide additional updates as soon as they become available. Thank you for your patience!

2. identified2026-07-23 16:10 UTC

   This issue has been identified and we are working with our third party vendor on mitigation efforts

3. identified2026-07-23 17:16 UTC

   The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway. We will provide additional updates as soon as they become available. Thank you for your patience!

4. identified2026-07-23 18:10 UTC

   Our third party vendor is continuing to rollout mitigation actions

5. monitoring2026-07-23 18:35 UTC

   We are seeing continued restoration of sites across the platform, with services gradually returning to normal. Our teams are closely monitoring the situation and will share further updates as soon as they are available.

6. resolved2026-07-23 20:34 UTC

   This incident has been resolved and service availability and functionality fully restored.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON