# Optimizely: Digital Experience Platform (DXP) West US

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 15:10 UTC · Resolved: 2026-07-23 20:34 UTC · Duration: 5.4 h
- Updates: 6 · Affected components: Digital Experience Cloud Service - NA Region - West US, West US
- [Vendor status page: https://stspg.io/5t93nwlj45rv](https://stspg.io/5t93nwlj45rv)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **investigating** 2026-07-23 15:10 UTC: We are currently investigating  an issue reported for customer located in the West US Azure DC.   We will provide additional updates as soon as they become available. Thank you for your patience!
- **identified** 2026-07-23 16:10 UTC: This issue has been identified and we are working with our third party vendor on mitigation efforts
- **identified** 2026-07-23 17:16 UTC: The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway.  We will provide additional updates as soon as they become available. Thank you for your patience!
- **identified** 2026-07-23 18:10 UTC: Our third party vendor is continuing to rollout mitigation actions
- **monitoring** 2026-07-23 18:35 UTC: We are seeing continued restoration of sites across the platform, with services gradually returning to normal. Our teams are closely monitoring the situation and will share further updates as soon as they are available.
- **resolved** 2026-07-23 20:34 UTC: This incident has been resolved and service availability and functionality fully restored.


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Canonical: https://rewindex.com/company/optimizely/incidents/01473h2vljl7 · Markdown: https://rewindex.com/company/optimizely/incidents/01473h2vljl7.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/01473h2vljl7 · Generated 2026-10-18T09:36:19.248Z