Optimizely: CMP: Modules are not loading in the platform

Impact: majorStatus: resolvedStarted 2026-07-31 17:53 UTCResolved 2026-07-31 20:10 UTC (2.3 h)4 updatesSource: stspg.io

Summary

Optimizely reported a major CMP outage: the Home Page, Plan module, and Requests module failed to load for some customers. It started at 2026-07-31 17:53 UTC and was resolved at 2026-07-31 20:10 UTC, lasting 2 h 17 min. A fix was implemented; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Content Marketing Platform - RequestsRequestsContent Marketing Platform - LibraryLibraryContent Marketing Platform - PlanPlan

Timeline of updates

investigating2026-07-31 17:53 UTC
We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.
identified2026-07-31 18:39 UTC
The issue has been identified and a fix is being implemented.
monitoring2026-07-31 19:31 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-07-31 20:10 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: CMP: Modules are not loading in the platform 2026-07-31 17:53 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON