# Optimizely: CMP: Modules are not loading in the platform

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-31 17:53 UTC · Resolved: 2026-07-31 20:10 UTC · Duration: 2.3 h
- Updates: 4 · Affected components: Content Marketing Platform - Requests, Requests, Content Marketing Platform - Library, Library, Content Marketing Platform - Plan, Plan
- [Vendor status page: https://stspg.io/0m2n70w31w7v](https://stspg.io/0m2n70w31w7v)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Summary

Optimizely reported a major CMP outage: the Home Page, Plan module, and Requests module failed to load for some customers. It started at 2026-07-31 17:53 UTC and was resolved at 2026-07-31 20:10 UTC, lasting 2 h 17 min. A fix was implemented; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-31 17:53 UTC: We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.
- **identified** 2026-07-31 18:39 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-07-31 19:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-31 20:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-31 17:53 UTC: [Major incident: CMP: Modules are not loading in the platform](https://rewindex.com/change/ib553601eda5770.md)


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Canonical: https://rewindex.com/company/optimizely/incidents/wwcx2rqy3wxj · Markdown: https://rewindex.com/company/optimizely/incidents/wwcx2rqy3wxj.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/wwcx2rqy3wxj · Generated 2026-10-18T11:28:32.293Z