Changes / Optimizely / CMP: Modules are not loading in the platform
Optimizely: Major incident: CMP: Modules are not loading in the platform
Summary
Optimizely reported a major CMP outage: the Home Page, Plan module, and Requests module failed to load for some customers. It started at 2026-07-31 17:53 UTC and was resolved at 2026-07-31 20:10 UTC, lasting 2 h 17 min. A fix was implemented; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: CMP: Modules are not loading in the platform
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-31 17:53 UTC
Before: not present
After: 2026-07-31 20:10 UTC
Before: not present
After: Content Marketing Platform - Library, Content Marketing Platform - Plan, Content Marketing Platform - Requests, Library, Plan, Requests
Before: not present
After: We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause.
We'll post an update here as soon as we know more — thanks for bearing with us.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: CMP: Modules are not loading in the platform (this change) Optimizely reported a major CMP outage: the Home Page, Plan module, and Requests module failed to load for some customers. It started at 2026-07-31 17:53 UTC and was resolved at 2026-07-31 20:10 UTC, lasting 2 h 17 min. A fix was implemented; no cause was stated. | Major incident |
All Optimizely changes → · Optimizely profile · Markdown · JSON