# Optimizely: Major incident: CMP: Modules are not loading in the platform

**Summary:** Optimizely reported a major CMP outage: the Home Page, Plan module, and Requests module failed to load for some customers. It started at 2026-07-31 17:53 UTC and was resolved at 2026-07-31 20:10 UTC, lasting 2 h 17 min. A fix was implemented; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-31 17:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0m2n70w31w7v](https://stspg.io/0m2n70w31w7v)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)
- Versions: before (none: first archived) → after incident\_version:252/wwcx2rqy3wxj@ce9bd495a241
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ CMP: Modules are not loading in the platform
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-31 17:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-31 20:10 UTC
```

**6. Added: Affected components**

```diff
+ Content Marketing Platform - Library, Content Marketing Platform - Plan, Content Marketing Platform - Requests, Library, Plan, Requests
```

**7. Added: Update** (investigating) · 2026-07-31 17:53 UTC

```diff
+ We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause. We'll post an update here as soon as we know more — thanks for bearing with us.
```

**8. Added: Update** (identified) · 2026-07-31 18:39 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-07-31 19:31 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-07-31 20:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-31 17:53 UTC | Major incident: CMP: Modules are not loading in the platform (this change) | outage |

All Optimizely changes: [timeline](https://rewindex.com/company/optimizely/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib553601eda5770 · Markdown: https://rewindex.com/change/ib553601eda5770.md · JSON: https://rewindex.com/api/v1/changes/ib553601eda5770 · Generated 2026-10-18T01:30:42.751Z