Optimizely: Campaign user interface partially unavailable

Impact: majorStatus: resolvedStarted 2026-07-17 16:59 UTCResolved 2026-07-17 17:17 UTC (17 min)2 updatesSource: stspg.io

Summary

Optimizely reported a major partial outage of Campaign’s graphical interfaces for managing campaigns and content, including the EMEA Region interface, affecting only some users. It started at 2026-07-17 16:59 UTC and was marked resolved at 2026-07-17 17:17 UTC; the computed duration was 17 min. The vendor identified the affected component and resolved the problem.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Campaign (Omnichannel Marketing Solution) - EMEA Region - Campaign user interfaceCampaign user interface

Timeline of updates

investigating2026-07-17 16:59 UTC
We are currently investigating an event that is impacting the availability of the graphical user interfaces for managing campaigns and content.
resolved2026-07-17 17:17 UTC
The affected component was identified and the problem was resolved at 19:06 CEST. Only a part of users was affected by this problem.

Rewindex changes for this incident

Major incident: Campaign user interface partially unavailable 2026-07-17 16:59 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON