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Optimizely: CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)

Affected components: Content Marketing Platform - LibraryLibrary

Timeline of updates

1. investigating2026-07-13 08:56 UTC

   We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.

2. monitoring2026-07-13 09:32 UTC

   A fix has been implemented and we're currently monitoring the results.

3. resolved2026-07-13 10:46 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON