# Optimizely: CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-13 08:56 UTC · Resolved: 2026-07-13 10:46 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Content Marketing Platform - Library, Library
- [Vendor status page: https://stspg.io/7ncrjrr6z1qr](https://stspg.io/7ncrjrr6z1qr)
- [Company: Optimizely](https://rewindex.com/company/optimizely.md)

## Timeline of updates

- **investigating** 2026-07-13 08:56 UTC: We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
- **monitoring** 2026-07-13 09:32 UTC: A fix has been implemented and we're currently monitoring the results.
- **resolved** 2026-07-13 10:46 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/optimizely/incidents/djg3tztyhpx4 · Markdown: https://rewindex.com/company/optimizely/incidents/djg3tztyhpx4.md · JSON: https://rewindex.com/api/v1/companies/optimizely/incidents/djg3tztyhpx4 · Generated 2026-10-18T12:20:17.398Z