Companies / Optimizely / incidents

Optimizely: Delayed Data Processing in NA Region

Affected components: Data Ingestion and ProcessingOptimizely Data Platform - NA Region - Data Ingestion and ProcessingCampaignsOptimizely Data Platform - NA Region - Campaigns

Timeline of updates

1. investigating2026-06-29 12:15 UTC

   We are currently investigating delays in data processing affecting customers in the North America (NA) region. As a result, some data may take longer than usual to be reflected in the platform, and time-sensitive operations such as continuous campaign execution may be delayed. Our engineering team is actively investigating the issue. We apologize for any inconvenience.

2. monitoring2026-06-29 14:55 UTC

   We have identified and resolved the issue. Data processing has returned to normal, and queued data is being processed. Continuous campaign execution and other time-sensitive operations have resumed normal operation. Our team is actively monitoring the system to confirm full stability.

3. resolved2026-06-30 12:35 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Optimizely profile · Recent Optimizely incidents · Markdown · JSON